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Enterprise Support & Deployment Questions
Get answers regarding on-site setup, local hardware compatibility, standalone domain hosting, and dedicated SLA support.
How does on-site POS hardware setup work?
Our Colombo-based technical team provides remote assistance and on-site hardware configuration across Western Province. PixelSuite seamlessly connects with standard ESC/POS USB thermal printers (80mm & 58mm), high-speed 1D/2D laser barcode scanners, USB customer displays, and LankaQR dynamic display pads.
Can we run PixelSuite offline on our private local network?
Yes! With our Standalone Self-Hosted ERP edition, your entire studio system can be installed locally on your private local network (LAN) or a dedicated client server. It includes offline POS billing with local SQLite cache fallback and automatic background sync when internet restores.
Can you migrate our existing customers & inventory?
Absolutely. During onboarding, our engineers assist in migrating your past customers, opening balances, equipment inventories, frame molding catalogs, and employee records from Excel, CSV, or legacy software into your dedicated PixelSuite database.
What is your support availability and SLA?
Standard support operates Monday through Saturday, 8:30 AM to 6:30 PM (IST) via direct phone, WhatsApp (0774007794), and email. Pro and Enterprise subscribers receive priority 1-hour critical response SLA, live screen sharing support via AnyDesk/TeamViewer, and scheduled software updates.